Frequently asked questions

Treqo is a shipping platform for e-commerce brands, built by Tactical Logistics, a supply chain company with 15+ years of international shipping expertise. Connect your store, compare live UPS, FedEx, DHL and USPS rates, print labels, and ship domestically or to 100+ countries with customs, duties and compliance handled in one place. See the platform →

Most brands are up and running in under 10 minutes for domestic and standard international shipping. Markets that require importer-of-record setup or registrations (like NRI status for Canada) take a short onboarding with our compliance team first. Create a free account →

No. Shipping runs on Treqo’s pre-negotiated enterprise rates, which is where the savings come from. If you prefer, duties and taxes can be billed to your own carrier account through third-party billing.

Treqo syncs orders from Shopify and Amazon, plus other channels via API. Orders flow in automatically, labels and customs documents go out, and tracking updates flow back to your store and customer. View integrations →

$0 per month. No subscription, no seats, no tiers, no volume minimums. You pay only for the shipments you send, at discounted rates. See pricing →

Carriers pay Treqo a small commission on each shipment. Because our negotiated rates are lower than retail, you save while we earn — we only make money when you ship.

Brands typically save 60–80% versus retail DHL, UPS and FedEx rates on international shipments. The exact number depends on your lanes and volume — send recent invoices and we’ll benchmark them line by line, free. Get a free rate benchmark →

One consolidated invoice covering your shipments, with fees broken out per shipment — fuel, duties, taxes and surcharges visible up front, not discovered weeks later.

Yes. Commercial invoices and customs documents are generated automatically from your order data, HS codes are classified per product, and duties and taxes are calculated before you buy the label. Customs & compliance →

DDP (Delivered Duty Paid) means you pay duties and taxes, so your customer gets a domestic-feeling delivery. DDU means the customer pays at the door, with refusal risk. Most DTC brands ship DDP; in Treqo it’s a per-destination setting. Read: DDP vs DDU →

Yes. Treqo calculates landed cost live at booking: duty by HS code, destination taxes like VAT, GST and HST, and brokerage fees, per item, before the label exists. Read: Landed cost, explained →

Yes — it’s a specialty. We guide Non-Resident Importer (NRI) registration and CARM portal setup so your US entity imports in its own name, and our brokerage model cuts per-shipment clearance costs on US-to-Canada volume. Selling into Canada →

100+ countries, with customs documentation and duty and tax calculation supported across all of them. High-volume lanes include Canada, the UK, the EU and Australia.

Yes. Destination taxes are calculated at booking — including Canadian GST/HST/PST by province — and our compliance team advises on registrations like GST/HST for Canada-bound sellers. Customs & compliance →

Real people with logistics expertise, not a chatbot: email Support@treqo.com or call +1.201.885.1994. Compliance questions go to a team that has processed millions of cross-border orders. Contact us →

Yes. Rates, labels, tracking and customs docs are available via API for teams that want to build shipping into their own stack. Developers & API →